Servicenow – Service Assignment Group

  Background We use ServiceNow at work. Feature Set In terms of feature sets, it offers these key capabilities :- Request Management Get a phone Backup Database Incident Management Database Inaccessible Change Management Upgrade Application Problem Management Incidents that need long love and care Technicians We individual contributors get to do worker bee work. Occasionally, … Continue reading Servicenow – Service Assignment Group

Service Now – Managing Your Work Queue

  Background Just started using ServiceNow. It is an IT Service\Work Management system. It supports the following tasks: Incidents Problem Change Knowledge Tasks Unfortunately, I am having problems keeping up with my work queue. And, so wanted to see the best way to see what is in my queue. How To Outline Launch Web Browser … Continue reading Service Now – Managing Your Work Queue