Canon – LIDE210 – Scanned Document Cropped / Multiple Pages


Sometimes early last year I purchased a Canon LIDE 210.

It gets very low usage.

And, so every time I need to use it, it feels new.


How did we get here?

Scanner Device Driver

The scanner is close to a plug and play device.

Unfortunately, my MS Windows 7 Computer did not recognize it.

And, so went online and downloaded a driver for it.

The driver is available


Installed Driver

The driver installation went smoothly.


Scanning Software

Windows Fax and Scan

Using the “Windows Fax and Scan” application that is bundled with Windows 7.

Initial window

The application is quite easy to use, once started we have a fairly intuitive window.



New Scan button

W clicked the “New Scan” icon and that page appears:



Preview & Scan

The “Preview” button does the work of getting us our first draft.

Here is what we received once we chose the Scan option.



The single document came in as two pages.



  1. Click on New Scan
  2. In the New Scan window
    • On the “Profile” drop-down, change from “Photo (Default)” to “Documents”
    • Click on the “Preview” button
    • Satisfied that no cropping and everything looks to be in one piece, clicked on the Scan button






Back to our main window, we have our document list:



Quick Explanation:

  • Initially, when our Profile was set as Photo, the application used some AI and thought that we had two individual photographs on a single page
    • From the list above, we can see two documents that have consecutive date-stamp – 8/5/2015 3:18:34 PM and 8/5/2015 3:18:50 PM
  • Now that we have correctly specified that our input is a document and not a photo, no more hard work on the part of the scanning engine
    • It prepared a single file dated 8/5/2015 3:34:44 PM

Canon – CanoScan LiDE 210 – MP Navigator Ex – Error Message – “The Scanner driver supported by this software is not installed. Install it and then retry.”


A couple of months ago I had to scan a document. Did so on my sister’s laptop running MS Windows 8.

Since then I have tried to get the same application, Canon – MP Navigator Ex, to work on my Dad’s laptop.  His laptop is a “HP G70” running Vista.

The error message I am getting once I launch the Application is pasted below.


Error Message


The scanner driver supported by this software is not installed.  Install it and then retry.




Downloaded & Re-install

Downloaded and installed Application a few times already.

I visited and downloaded the “Windows Vista (x64)” driver.

And, was able to install the Application.

But, no help.

I then downloaded and tried to install the “Windows Vista (x32)” driver.  But, was unable to get it to work.

The error message that I am getting is:


This program is for 32-bit Intel-compatible platforms only.  The program will be exited.




Plugged Scanner into USB Port

Plugged Scanner into USB Port.  And, MS Windows asked if it is OK to install the driver:


Confirmed in the affirmative.

The Install continued:


And, completed.


Driver Install – Review

Reviewed MS Windows Event Viewer and was able to track that USB Installation occurred.

Branch :- System
Filter :- Source :- User-Pnp





Source Event ID Details
User-Pnp  20001 Driver Management concluded the process to install driver FileRepository\cnq4809.inf_20985667\cnq4809.inf for Device Instance ID USB\VID_04A9&PID_190A\5&58EBB3E&0&1 with the following status: 0.
User-Pnp  20003 Driver Management has concluded the process to add Service usbscan for Device Instance ID USB\VID_04A9&PID_190A\5&58EBB3E&0&1 with the following status: 0.



Driver Install – Review – Device Manger

Launched Control Panel \ System \ “Device Manager” and verified that device is recognized.


The device is found under “Imaging Devices” and it is labelled “CanoScan LiDe 210“.


MP Navigator-Ex

Retried launching MP Navigator-Ex, but same error message: “The scanner driver supported by this software is not installed.  Install it and then retry“.

Review Installed Drivers – Console – DriverQuery.exe

Ran “Driverquery.exe” and looked to see if I can find a driver bearing the Canon name. But, nothing.

Driverquery – Canon

Looked for drivers bearing “Canon” signature.

Driverquery – Realtek

Confirmed that things are working well by querying for Realtek.


MP NavigatorReview Ex 2.0

Still MP NavigatorReview Ex 2.0 will still not work.  Same error message.


Other Scanning Software

I thought to myself, why not try other Scanning Software.

And, so did so and they all worked!

These are the ones I tried:


Types of Scanner Device Drivers

There are two types of Scanner Device Drivers.  They are:

  • Windows Image Acquisition (WIA) Driver
  • TWAIN Driver

Here is a screen shot of the types when configuring Scanner through “Not Another PDF Scanner”.



The Canon’s CanoScan is a slightly modern scanner and it uses the WIA Driver.

You can read more here about WIA via links listed in the Reference section.



In summary, though the bundled App (MP Navigator Ex)  is having problems, there appears to be enough technology built into MS Windows WIA Subsystem that other Applications can still successfully access and use our scanner.



References – Windows Image Acquisition