Win OS – Error – “An unhandled win32 exception occurred in spoolsv.exe”

Background

Have a few MS Windows 2003 computers running in our LAB.

Error

When I do bother to use them there is an arresting error that I have been receiving.

Error – “An unhandled win32 exception occurred in spoolsv.exe”

Image

spool.20190210.png

Textual


An unhandled win32 exception occurred in spoolsv.exe

Trouble Shooting

Control Panel

Printers and Faxes

Outline

  1. Accessed Control Panel
    • Reviewed Printers and Faxes

Images

controlPanel.printersAndFaxes.20190210.png

Event Viewer

Event Viewer \ System

Outline

  1. Launched Event Viewer
    • Review System Events
      • Event ID :- 7031
        • Event #1
          • Source :- Service Control Manager
          • Event ID :- 7031
          • The Print Spooler service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.

Images

eventViewer.system.20190210.png

 

Remediation

We have an HP LaserJet computer that we have not used in a while.  It is currently turned off.

Outline

  1. Computer
    • Remove HP LaserJet Software installed on computer
    • MS Windows Registry Cleanup

 

Tasks

Remove HP LaserJet Software installed on computer

Removed any installed HP LaserJet software.

MS Windows Registry Cleanup

Outline

Cleanup MS Windows Registry using regedit :-

  1. Start regedit
  2. Navigate to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environments\Windows NT x86\Drivers
  3. Export Registry sub-key out to a file for safe keeping
  4. Under this key, there will be the keys Version-2 and Version-3
    • The sub-keys under these contain the printer driver configuration information
    • One or the other of these may be absent – not a problem
  5. Maintain each Sub-key
  6. But, search each sub-key for drivers no longer present on the computer
    • On each found sub-key, remove found sub-key
    • In our case
      • HP Laser Jet 2100
      • HP Laser Jet 2100 PCL6

Images

Image – Before

registry.noor.20190210.0159PM.png

Image – After

registry.noor.20190210.0308PM.png

Crediting

Crediting Mr. Shafique Cheena ( Profile )

Shafique Cheena

Event ID 7031 Print Spooler terminated unexpectedly

Link

credit.shafique.20190210

Configuring “HP OfficeJet 600” on MS Windows XP

Background

One of my adoptive family called me last week requesting my help to connect the “HP OfficeJet 600” that their son brought back from college.

 

What Works

The Apple laptop and MS Window 7 laptops worked flawlessly.  They were able to connect to the printer fairly quickly.

Yes, we had to to a couple of things to the Printer.  Those are:

  1. Found the Power card and powered up the Printer
  2. Connected the Printer to the back of the AT&T Wireless Access Point ( WAP )
    • The Printer prompted for WEP and the son, who has a very good mind, knew it off hand and entered it

 

What does not work

The lone MS Windows XP computer does not work.

Install Printer Driver

Is Printer Driver bundled with MS Windows?

Basically, the printer driver is not bundled with Windows.

Here is what happens when we try to add the Printer by “tricking” windows to think the printer is a Local Printer.

AddPrinter-InstallThePrinterDriver

 

 

Explanation:

  1. We can see that “HP OfficeJet 6600” is not listed in the list of Printers

 

Download Software & Driver

The Printer Driver is available @ http://support.hp.com/us-en/product/HP-Officejet-6600-e-All-in-One-Printer-series—H7/4322968/model/4323587/drivers.

 

Option 1: Check for updates and recommendations (suggested)

I tried to go with Option 1: Check for updates and recommendations (suggested) by clicking the “Check now” button.

CheckForUpdatesAndGoDirectlyToTheSoftware

 

But, was not successful.

 

Option 2: Go directly to software and driver results

And, so chose to directly download the Software and driver.

 

Software and Driver

As of July 2015, the Software and Driver available is:

DriverProductSoftware

 

Version:

  • Version :- 28.8
  • Size :- 113.3 MB
  • Date : August 18th, 2014
  • File name: OJ6600_1315-1.exe

 

Software Download Progress

HP is downloading the selected files to your computer….

 

SelectedFilesAreBeenDownloaded

 

 

Install Software & Driver

Once the Software is downloaded and the binary is launched, here is the subsequent screen:

SoftwareSelection

 

 

We opted out:

  • HP Officejet 6600 Product Improvement Study
  • Bing Bar for HP ( includes HP Smart Print )

And, kept:

  • HP Update
  • HP Officejet 6600 Help
  • I.R.I.S. OCR

 

 

Configure Software & Driver

Printer Setup & Software

From the “Printer Setup & Software”, choose the “Connect a new printer” option

AddPrinter

 

Connection Options

As we are connecting over a wireless network, we chose the “Wireless – Connect the printer to your wireless network and internet“.

ConnectionOptions-Wireless

 

Network Check

As we chose to go the Wireless route, the system scans the network for our printer.

NetworkCheck

 

 

 

Network Printer Installation

In the preceding page, we chose our printer and clicked the Next button.

NetworkPrinterInstallation-InstallingNetworkPrinter

 

 

 

Successful Network Installation

We were able to successfully install the Software.

SuccessfulNetworkInstallation

 

 

 

Microsoft – Windows 7 (x64) – HP LaserJ 2100 – Can’t we all get along

Microsoft – Windows 7 (x64) – HP LaserJ 2100 – Can’t we all get along

Another self betrothed Insomnia Night.

Started off last night.  Went online looking for a nice dinner to take the old lady.
Found a bunch in San Francisco, but wasn’t so sure as I knew the local team is
playing for the NFC Championship and so places might be crowded or we
might just get caught in Traffic.

Tried to float riding Bart.  But, newly done hair and rain does not work for
most ladies.

And, so make a long story short, visited “Check Please SF” (http://blogs.kqed.org/checkplease/) and checked out a bunch
of restaurants.

Made a good long list with web sites, phone numbers, and hours
of Operations; especially for Sunday Nights.

Next in line is to print – Connected to printer server using UNC (\\myprintserver\hplaserj).

But, no printer drivers, etc.

Stupid error messages:

Windows can't find a driver for HP LaserJet 2100 PCL6 on the
network.
To locate one manually, click OK. Otherwise, click Cancel and
consult your network administrator or the printer manufacturer's
website.

Visited Control Panel, Device Manager and tried to add printer manually:

  1. Control Panel \ System \ Device Manager
  2. Once in “Device Manager”, clicked on menu items “Add Legacy Hardware”
  3. In the “Add Hardware” window, choose to “Install the Hardware that I manually select” — This is only option as printer is not physically connected to laptop
  4. In the “Common hardware types” window, select “Printers”
  5. In the “Choose a printer port” choose LTPI, unless you are using your printer is accessible via network and you have a TCP/IP Address and port, etc”

Attempt Vendor’s (HP) Print Driver

On the Print Server, Initiate Add Driver

  • Access Control Panel
  • Access Printers and Faxes Applet
  • Choose to view “remote printers”
  • Wait until the printers are shown
  • Right click on your printer and choose “properties”
  • In the “Properties” window, access the “Sharing Tab”
  • Choose the “Additional Drivers…” button
  • Ensure that you have selected all the Drivers for each Processor Architecture (x86, x64)
  • For each missing OS (that you need supported), click on the “Add…” button

In our case, the x64 driver was not previously chosen.

 

PrinterDrivers

 

Download HP Printer Driver – x64 bit

In our case, our Printer is an HP LaserJet 2100

We downloaded the x64 bit Driver from:

http://h20566.www2.hp.com/portal/site/hpsc/template.PAGE/public/psi/swdHome/?sp4ts.oid=14922&spf_p.tpst=swdMain&spf_p.prp_swdMain=wsrp-navigationalState%3DswEnvOID%253D1060%257CswLang%253D8%257Caction%253DlistDriver&javax.portlet.begCacheTok=com.vignette.cachetoken&javax.portlet.endCacheTok=com.vignette.cachetoken

Tried HP Printer Driver – x64 bit

And, extracted it.

But, as we pointed to it we got an error message:

The specified location does not contain the driver HP LaserJet 2100 for the requested processor architecture.

 

 

TheSpecifiedLocationDoesNotContainHPLaserJetDriver4TheRequestedProcessorArchitecture

 

 

Solution

What provided best relieve are these steps:

 

Print Server

You might need Windows 2003 x64 Server, Windows 2008 x64 server CD depending on the OS that is running on your print server.

So go your Print Server, place the Windows 2003 x 64, Windows 2008 x64 CD, etc in your CD plate or install from Network Location.

PrinterDrivers

 

Client

On your Client box, MS Windows 2012 x64 box in our case, try connecting to your Network Printer once again.

This time you should receive an option asking whether you will like to “Install Driver”.

 

Please choose the “Install Driver” option.

Kind of reminds me of “Steve Winwords – Back in the HighLife” again.

 

References:

 

 

References – Related:

HP LaserJet, Color LaserJet, and LaserJet AiO/MFP Products –