Win OS – Error – “An unhandled win32 exception occurred in spoolsv.exe”

Background

Have a few MS Windows 2003 computers running in our LAB.

Error

When I do bother to use them there is an arresting error that I have been receiving.

Error – “An unhandled win32 exception occurred in spoolsv.exe”

Image

spool.20190210.png

Textual


An unhandled win32 exception occurred in spoolsv.exe

Trouble Shooting

Control Panel

Printers and Faxes

Outline

  1. Accessed Control Panel
    • Reviewed Printers and Faxes

Images

controlPanel.printersAndFaxes.20190210.png

Event Viewer

Event Viewer \ System

Outline

  1. Launched Event Viewer
    • Review System Events
      • Event ID :- 7031
        • Event #1
          • Source :- Service Control Manager
          • Event ID :- 7031
          • The Print Spooler service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.

Images

eventViewer.system.20190210.png

 

Remediation

We have an HP LaserJet computer that we have not used in a while.  It is currently turned off.

Outline

  1. Computer
    • Remove HP LaserJet Software installed on computer
    • MS Windows Registry Cleanup

 

Tasks

Remove HP LaserJet Software installed on computer

Removed any installed HP LaserJet software.

MS Windows Registry Cleanup

Outline

Cleanup MS Windows Registry using regedit :-

  1. Start regedit
  2. Navigate to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environments\Windows NT x86\Drivers
  3. Export Registry sub-key out to a file for safe keeping
  4. Under this key, there will be the keys Version-2 and Version-3
    • The sub-keys under these contain the printer driver configuration information
    • One or the other of these may be absent – not a problem
  5. Maintain each Sub-key
  6. But, search each sub-key for drivers no longer present on the computer
    • On each found sub-key, remove found sub-key
    • In our case
      • HP Laser Jet 2100
      • HP Laser Jet 2100 PCL6

Images

Image – Before

registry.noor.20190210.0159PM.png

Image – After

registry.noor.20190210.0308PM.png

Crediting

Crediting Mr. Shafique Cheena ( Profile )

Shafique Cheena

Event ID 7031 Print Spooler terminated unexpectedly

Link

credit.shafique.20190210

Configuring “HP OfficeJet 600” on MS Windows XP

Background

One of my adoptive family called me last week requesting my help to connect the “HP OfficeJet 600” that their son brought back from college.

 

What Works

The Apple laptop and MS Window 7 laptops worked flawlessly.  They were able to connect to the printer fairly quickly.

Yes, we had to to a couple of things to the Printer.  Those are:

  1. Found the Power card and powered up the Printer
  2. Connected the Printer to the back of the AT&T Wireless Access Point ( WAP )
    • The Printer prompted for WEP and the son, who has a very good mind, knew it off hand and entered it

 

What does not work

The lone MS Windows XP computer does not work.

Install Printer Driver

Is Printer Driver bundled with MS Windows?

Basically, the printer driver is not bundled with Windows.

Here is what happens when we try to add the Printer by “tricking” windows to think the printer is a Local Printer.

AddPrinter-InstallThePrinterDriver

 

 

Explanation:

  1. We can see that “HP OfficeJet 6600” is not listed in the list of Printers

 

Download Software & Driver

The Printer Driver is available @ http://support.hp.com/us-en/product/HP-Officejet-6600-e-All-in-One-Printer-series—H7/4322968/model/4323587/drivers.

 

Option 1: Check for updates and recommendations (suggested)

I tried to go with Option 1: Check for updates and recommendations (suggested) by clicking the “Check now” button.

CheckForUpdatesAndGoDirectlyToTheSoftware

 

But, was not successful.

 

Option 2: Go directly to software and driver results

And, so chose to directly download the Software and driver.

 

Software and Driver

As of July 2015, the Software and Driver available is:

DriverProductSoftware

 

Version:

  • Version :- 28.8
  • Size :- 113.3 MB
  • Date : August 18th, 2014
  • File name: OJ6600_1315-1.exe

 

Software Download Progress

HP is downloading the selected files to your computer….

 

SelectedFilesAreBeenDownloaded

 

 

Install Software & Driver

Once the Software is downloaded and the binary is launched, here is the subsequent screen:

SoftwareSelection

 

 

We opted out:

  • HP Officejet 6600 Product Improvement Study
  • Bing Bar for HP ( includes HP Smart Print )

And, kept:

  • HP Update
  • HP Officejet 6600 Help
  • I.R.I.S. OCR

 

 

Configure Software & Driver

Printer Setup & Software

From the “Printer Setup & Software”, choose the “Connect a new printer” option

AddPrinter

 

Connection Options

As we are connecting over a wireless network, we chose the “Wireless – Connect the printer to your wireless network and internet“.

ConnectionOptions-Wireless

 

Network Check

As we chose to go the Wireless route, the system scans the network for our printer.

NetworkCheck

 

 

 

Network Printer Installation

In the preceding page, we chose our printer and clicked the Next button.

NetworkPrinterInstallation-InstallingNetworkPrinter

 

 

 

Successful Network Installation

We were able to successfully install the Software.

SuccessfulNetworkInstallation