Background

Yesterday afternoon Rome reached out to me.

He said I am having problems using SQL Server Management Studio ( SSMS ).

 

Tried Thus Far

He said I have uninstalled earlier editions of SQL Server.

And, now only have the latest one.

When I launch the application as an Administrator, it works well.

But, when I launch normally, the application initiates, but quits right away.

 

Troubleshooting

Outline

1. Remote Session
2. Application Interoperability
3. Hardware Drivers Update
4. Application Monitoring

Remote Session

Five minutes later, we were on a Microsoft Teams meeting.

He shared his desktop.

I watched him repeat the steps he had so carefully explained to me earlier.

It was as he said he was.

When the application is launched in administrator mode, all is well.

Whereas, when the application is launched ordinarily, the application screen appears, yet, suddenly comes to an abrupt end.

 

Application Interoperability

I had him close all other applications, outside of current Microsoft Teams session.

Which ones were running:-

1. Microsoft Outlook

Hardware Drivers Update

He launched Device Manager and attempted to update to update the NVidia Card Driver to the latest.

Told he was running the very latest.

 

Application Monitoring

Event Viewer

We checked Microsoft’s Window Event Viewer.

Hopefully, our errors are gently logged.

 

1. Error 0
   • Application: Ssms.exe
     Framework Version: v4.0.30319
     Description: The process was terminated due to an unhandled exception.
     Exception Info: exception code c0000094, exception address 66CB16D4
2. Error 1
   • Faulting application name: Ssms.exe, version: 2019.150.18410.0, time stamp: 0x62234b92
     Faulting module name: nViewH.dll, version: 6.14.10.14847, time stamp: 0x58524f12
     Exception code: 0xc0000094
     Fault offset: 0x000816d4
     Faulting process id: 0x3cf4
     Faulting application start time: 0x01d896cd3faae819
     Faulting application path: C:\Program Files (x86)\Microsoft SQL Server Management Studio 18\Common7\IDE\Ssms.exe
     Faulting module path: C:\Program Files\NVIDIA Corporation\nview\nViewH.dll
     Report Id: fc23ca34-ffff-447b-b652-0ad746813f52
     Faulting package full name:
     Faulting package-relative application ID
3. Error 2
   • Faulting application name: Ssms.exe, version: 2019.150.18410.0, time stamp: 0x62234b92
     Faulting module name: nViewH.dll, version: 6.14.10.14847, time stamp: 0x58524f12
     Exception code: 0xc000041d
     Fault offset: 0x000816d4
     Faulting process id: 0x3cf4
     Faulting application start time: 0x01d896cd3faae819
     Faulting application path: C:\Program Files (x86)\Microsoft SQL Server Management Studio 18\Common7\IDE\Ssms.exe
     Faulting module path: C:\Program Files\NVIDIA Corporation\nview\nViewH.dll
     Report Id: e2d31735-47ca-4ddb-8d53-9eac30eee034
     Faulting package full name:
     Faulting package-relative application ID:

 

Resolution

Outline

1. Nvidia NView
   • Uninstall NVidia NView

Nvidia NView

Uninstall NVidia NView

Programs & Features

Accessed Programs & Features and uninstalled Nvidia’s NView.

 

Personal Notes

Daniel,

Thank you so much for troubleshooting my PC issues with NVIEW.

I believe this has plague my PC for a couple of months with OUTLOOK and SSMS issues.

Sometimes it goes away and sometimes it requires an reinstall of  OFFICE EXCHANGE and just recently SSMS.

I deeply appreciate the time and effort you spent to help me resolve this issue.

Thank you again my family,

-Rome

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