Lineage

A quick follow-up to my earlier struggle with Hotmail and Emojis.

Here is the initial post :-

1. Hotmail and Emojis – Day 01
   Link

Personal Feedback

There are multiple layers of breakdown here:-

1. Product Management
   • It is very difficult to see how this feature became a default use case.
2. Development
   • Most developers think a bit about what they are coding
   • Opt-In
     • How do I enable it
   • Opt-Out
     • How do users opt out
     • Does the user have to repeatedly say No, I don’t want this feature
     • Or can they opt out once and be offered a choice as to No for now or Never
       • That, is I do not want this to be my new reality
       • And, be told how to enable it when they want it
3. Usability Testing
   • It appears the only test case is how to force emojis once certain keystrokes are entered
4. DevOps
   • This is also a cautionary tale about DevOps or deployment group
   • Did you use it while rolling it out
     • Or was everything automated
   • And, have you returned to using it
   • What has your experience being, when you wanted to say No
5. Product Support
   • Perplexing that MSFT chooses not to actively engage within its own forum, https://outlook.uservoice.com ( Link ).