Lineage
A quick follow-up to my earlier struggle with Hotmail and Emojis.
Here is the initial post :-
- Hotmail and Emojis – Day 01
Link
Personal Feedback
There are multiple layers of breakdown here:-
- Product Management
- It is very difficult to see how this feature became a default use case.
- Development
- Most developers think a bit about what they are coding
- Opt-In
- How do I enable it
- How do users enable it
- Opt-Out
- How do users opt out
- Does the user have to repeatedly say No, I don’t want this feature
- Or can they opt out once and be offered a choice as to No for now or Never
- That is, I do not want this to become my new reality
- And, be told how to enable it when they want it
- Usability Testing
- It appears the only test case is how to force emojis once certain keystrokes are entered
- DevOps
- This is also a cautionary tale about DevOps or deployment group
- Did you use it while rolling it out
- Or was everything automated
- And, have you returned to using it
- What has your experience being, when you wanted to say No
- Product Support
- Perplexing that MSFT chooses not to actively engage within its own forum, https://outlook.uservoice.com ( Link ).
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