Win OS – Error – “An unhandled win32 exception occurred in spoolsv.exe”

Background

Have a few MS Windows 2003 computers running in our LAB.

Error

When I do bother to use them there is an arresting error that I have been receiving.

Error – “An unhandled win32 exception occurred in spoolsv.exe”

Image

spool.20190210.png

Textual


An unhandled win32 exception occurred in spoolsv.exe

Trouble Shooting

Control Panel

Printers and Faxes

Outline

  1. Accessed Control Panel
    • Reviewed Printers and Faxes

Images

controlPanel.printersAndFaxes.20190210.png

Event Viewer

Event Viewer \ System

Outline

  1. Launched Event Viewer
    • Review System Events
      • Event ID :- 7031
        • Event #1
          • Source :- Service Control Manager
          • Event ID :- 7031
          • The Print Spooler service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.

Images

eventViewer.system.20190210.png

 

Remediation

We have an HP LaserJet computer that we have not used in a while.  It is currently turned off.

Outline

  1. Computer
    • Remove HP LaserJet Software installed on computer
    • MS Windows Registry Cleanup

 

Tasks

Remove HP LaserJet Software installed on computer

Removed any installed HP LaserJet software.

MS Windows Registry Cleanup

Outline

Cleanup MS Windows Registry using regedit :-

  1. Start regedit
  2. Navigate to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environments\Windows NT x86\Drivers
  3. Export Registry sub-key out to a file for safe keeping
  4. Under this key, there will be the keys Version-2 and Version-3
    • The sub-keys under these contain the printer driver configuration information
    • One or the other of these may be absent – not a problem
  5. Maintain each Sub-key
  6. But, search each sub-key for drivers no longer present on the computer
    • On each found sub-key, remove found sub-key
    • In our case
      • HP Laser Jet 2100
      • HP Laser Jet 2100 PCL6

Images

Image – Before

registry.noor.20190210.0159PM.png

Image – After

registry.noor.20190210.0308PM.png

Crediting

Crediting Mr. Shafique Cheena ( Profile )

Shafique Cheena

Event ID 7031 Print Spooler terminated unexpectedly

Link

credit.shafique.20190210

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