Microsoft – Premier Support

Background

About same time last week, I ran into a urgent issue.

Because of the depth of the ditch I had run into and the likelihood that I might not get a quick response through Microsoft Connect, the public support ticket web site, I asked a good friend to please add me as one of technicians that can participate in our Premier Contract.

 

Steps

Sign up for Premier Support

Details

  1. Visit premier Support Website here  ( https://support.microsoft.com/en-us/premier )
  2. Click on “add an access ID” link
  3. The “Manage access” window appears
    • Enter the credentials previously provided by your Microsoft
    • The pertinent information is
      • Access ID Number
      • Password
    • Click on the “Add button”
    • A confirmation message box is shown indicating that “you have been added
    • The information entered is added to the “Associated Access IDs” listbox

 

Images

Support Requests

 

Manage access

User has been registered

Associated Access ID

 

Create New Support Ticket

Details

  1. From the top menu bar, click on the “Support Requests” button
  2. Click the “+” button to add a new Support Request
  3. The “Create Support Request” window appears
    • Step 1 of 6 – What product or service can we help you with
      • Please enter information about the Product and Service that you will like help with
        • Product or Service Name
          • Microsoft SQL Server v2008/R2
        • Category
          • SQL Server Administration
        • Issue
          • Backup, restoring, and recovery of a database
      •  Step 2 of 6 – Choose your support option
        • Here are the options available to the Account I am affiliated with
          • Problem Resolution Hours for Support Requests
      • Step 3 of 6 – Severity
        • Here are the severity that we can designate
          • A – Critical
            • Must be created by phone
          • B – Urgent response within 2 Hours
            • I want to receive support 24 by 7 support
            • I want to receive support within business hours only
          • C – Important response within 4 Hours
      • Step 4 of 6 – Describe
        • Granted opportunity to describe the issue we are experiencing
        • Attach correlating files
      • Step 5 of 6 – Contact Details
        • Provide Contact details
          • Contact By, choose between the following options
            • Email
            • Phone
          • Name, Phone Number, Email ( Primary & Secondary )
      • Step 6 of 6 – Review and Submit
        • Please review and submit the ticket

Image

Support requests :- +New support request

 

Support requests :- Create support request

Step 1 of 6 – What product or service can we help you with

Step 2 of 6 – Choose your support option

Step 3 of 6 – Select issue severity

 

Step 4 of 6 – Describe the issue

 

Step 5 of 6 – Choose your contact method

Step 6 of 6 – Review and submit

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