Background
About once a day, we started seeing the error posted below in our Event Viewer.
Error Message
Message Detail
- Source :- Cissesrv
- Event ID: 24607
- Error Message :- The event information received from array controller P410i [Embedded] was of an unknown or unrecognized class.
An excerpt of the controller message is as follows: Surface Analysis Pass Information, LDrv=0 Number of passes=84.
Browse Errors
Diagnosis
Source
Where is the error coming from?
In the Source column we see Cissesrv
Registry
Did a quick search in MS Windows Registry for cissesrv
Services
We see that Cisserv is a service known as HP Smart Array SAS/SATA Event Notification Service.
Product and File Version
Checked the folder referenced for the file … C:\Program Files\HP\Cissesrv
- File Version :- 6.18.0.64
- Product Version :- 6.18.0.64
- Copyright 2003, 2010
Device Manager
- Driver version: 6.28.0.64
- Driver Date: 10/28/2013
HP Advisory
There is an HP Advisory titled “Advisory: HP Smart Array Controllers – Multiple Event ID 24607 Messages May be Generated By HP ProLiant Smart Array SAS/SATA Event Notification Service for Windows on Servers Configured With Smart Array Controllers Running Firmware Version 5.12 (or Later)” and available @ Link.
Description
Beginning with the Smart Array Controller Firmware Versions 5.12, a new Event Notification Class was added into the firmware and HP ProLiant Smart Array SAS/SATA Event Notification Service for Windows 6.22 (or earlier) does not have the support for this new Event Class. Therefore, it will log Event ID 24607 as an unknown Event.
SCOPE
Any HP ProLiant server configured with any HP Smart Array controller running firmware version 5.12 (or later) and running Windows Server 2003 or Windows Server 2008 with HP ProLiant Smart Array SAS/SATA Event Notification Service for Windows Server 2003/2008 Version 6.22 (or earlier) installed.
Resolution
Apply HP ProLiant Smart Array SAS/SATA Event Notification Service for Windows Server 2008 x64 or x86 Editions Version 6.24 (or later).
Applicability
Here is the applicability to our environment:
- Notification Service
- We are running 6.18 and it seems we need to be at 6.24 or later
- Driver
- HP Smart Array P410i Controller
- We are running 6.28.0.64
- The scope of the upgrade is for those running 5.12 or later
- HP Smart Array P410i Controller
Identify & Download Patch
Direct Links
Here are the current links.
|
Identify Missing Patches
You might want to explore any other missing patches.
- Launch Web Bowser
- Access “HP Customer Support – Software and Driver Downloads” by entering the URL http://support.hp.com/us-en/drivers
- Choose “Identify Now” button
- In the download Options tab, choose “Drivers, Software, and Firmware“
- The HP Devices detected are
- HP DL380z Gen9 Virtual Workstation
- In our case, the lone missing software is:
- HP PC Hardware Diagnostics UEFI (International)
5.9.1.0 Rev.A
30 Oct 2015
24.3 MB
- HP PC Hardware Diagnostics UEFI (International)
- Download patch
Identify & Download Software
Devices Detected
Download Options
Missing Updates
Apply Patch
Once download, apply patch, reboot box, and confirm that Notification Service has been updated.
File Properties
Here is the updated file’s property.
- File Version :- 6.44.0.64
- Product Version :- 6.44.0.64
- Copyright 2003, 2015