Re-ImagePlus Virus Removal on MS Windows 7


It is time to remotely connect to an MS Windows computer and see about the virus attacks that have been buffeting the laptop for a while now.

Remote Control

Thanks goodness a couple of weeks ago, my brother installed Team Viewer (on same computer) and so we are good; as I don’t have to see about accessing “Safe Mode with Networking” and installing that nice tool.

Before it used to be LogMeIn for me.


BTW, here is LogMeIn’s text stating “Free Subscription” is no longer available.


To continue using remote access, you’ll need to purchase an account subscription of LogMeIn Pro.
Packages starting at $99/year for two computers.
Your new account includes our signature remote access with premium features like remote printing, file transfer and cloud data access, plus desktop and mobile apps to improve your experience.



Slow Performance

Noticed right away that the computer is too slow.

Task Manager

Launched “Task Manager” to see what is the matter…


From the “Performance” tab saw that we at 100%.

Applications and Processes

DWM – Desktop Window Manager


Saw that dwm.exe, Desktop Top Window Manager, is at the top of class.

Let us disable all the niceties.

Accessed “Control Panel”\”System Properties” \ Advanced \ Performance Options \ Visual Effects”:

Here is here we were:


Windows is choosing what is best for my computer.

Unfortunately, I do not like the choice.

Chose to weigh in on Performance bar.


Synaptics Pointing Device Helper

Via Control Panel\ Programs, Programs and Features uninstalled Synaptics Pointing Device Helper.


tv_w32.exe  ( Keep )


tv_w32.exe was another busy tool.  Due to patience and double-checking, thanks goodness, did not run into uninstalling that one; as it is part of our remote desktop tool, Team Viewer.

Microsoft Security Client

I think the PC at 3 GB of Ram might be a bit under-powered for Microsoft Security Client and so took it out, as well.

Here is it in Task Manager:


The process name is MsMpEng.exe

Accessed “Programs \ Programs and Features” and chose to remove “Microsoft Security Essentials”.


And, here is us removing it:


Microsoft Search Indexer

Microsoft SearchIndexer as another busy CPU hogger.


Turn Windows Features On and Off

Accessed Control Panel\Programs\ Programs and Features \ Turn Windows Features on and off:


Transversed the list of features and unchecked it.


Was not dithered by the “Confirm” prompt.


Microsoft Windows Player

wmpnetwk.exe – Windows Media Player Network Sharing Service


Accessed Services applet via running services.msc

Sought out “Windows Media Player Network Sharing Service”, stopped it , and changed the “start mode” to disabled.


Media Downloader

Accessed Programs and Features and selected “Media Downloader Version 1.5”.


Chose to uninstall that app:



Ugly Sites

Here are some of the ugly sites that were popping up…



Please Update Internet Explorer


Install Media Downloader ….




Browsers CleanUp


There are a few pathways to remove malwares from Firefox.

Here are some of them:

  1. Start Firefox in Safe Mode
  2. In Firefox, access “about:support”  to access “Troubleshooting Information”

Firefox – “Safe Mode”

Let us launch Firefox in Safe Mode and Refresh Firefox.

Accessed command prompt and launched Firefox in “Safe Mode”:

  1. Changed Directory to “C:\Programs Files\Mozila Firefox”
  2. Issued “firefox -safe-mode”


Chose to “Refresh Firefox“.


Restart Firefox

  1. Access “Troubleshooting Information” by entering the “about:support” in the URL
  2. Click the “Refresh Firefox” button

Troubleshooting Information


Refresh Firefox

In the “Refresh Firefox” window, click the “Refresh Firefox” button.



  1. In the URL box, enter “chrome://settings/”
  2. Transverse to the bottom of the screen and click on the “Show advanced settings”
  3. Again, navigate to the bottom of the screen and click on the “Reset settings”
  4. In the Reset Settings Confirm alert, please choose the “reset” button

Show Advanced Settings


Reset Settings


Reset Settings Confirm


Internet Explorer

Reset IE to “default settings”

  • Close all Internet Explorer windows that are currently open

  • Reopen Internet Explorer

  • Click the Tools Tools button, and then click Internet options.
  • Click the Advanced tab, and then click Reset.

  • In the Reset Internet Explorer Settings dialog box, click Reset.

  • When Internet Explorer finishes applying default settings, click Close, and then click OK

Anti-Virus and Anti-Malware

Installed MalwareBytes and Spybot Search & Destroy

Downloaded and ran both.

Please remove any infects.


Confirmed that the following applications are viruses:

  1. Media Downloader
    • Remove Media Downloader adware (Virus Removal Guide)
      Media Downloader is an adware program, that displays pop-up ads and advertisements on web pages that you visit.
      These advertisements will be shown as boxes containing various coupons that are available, as underlined keywords, pop-up ads or advertising banners.


  1. Microsoft Windows Indexing
  2. Microsoft Windows Media Player
  3. Browser
  4. Firefox
  5. Virus

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